Frequently Asked Questions

What is your return policy?

We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. You can return a product for up to 30 days from the date you purchased it. Please keep the receipt. Any product you return must be in the same condition you bought it and in the original packaging. Shipping and handling fees are not refundable. Please contact us for a return authorization and shipping information at [email protected]

I want to purchase a gift certificate. How does it work?

You can purchase your gift certificate on line. You can send your gift certificate by email or print out a copy for conventional mailing or person-to-person delivery. You may send the gift certificate directly to your friend’s email inbox. It will typically be delivered within minutes. You’ll be notified as soon as your friend views their gift.

How it works:

Enter recipient's information and write your personal message.

Your gift will be added to your shopping cart and charged to your credit card when you place your order.

Your payment will be processed by, the fastest and safest way to pay online.

E-mail addresses are safe with us. Privacy Notice

This gift certificate is redeemable only for merchandise at Los Cinco Soles, Mexico

The recipient prints a copy of your gift certificate and presents it to the cashier or displays the gift certificate on his mobile device.

I received a gift certificate. What is it and how can I use it?

The gift certificate is redeemable for merchandise only at Los Cinco Soles stores in Mexico in the amount it was issued. Print a copy of your gift certificate and present it to the cashier or display the certificate on you mobile device.

The gift certificate is non refundable and not redeemable for currency. At the moment, we do not accept gift certificate as payment for online purchases.

I want to buy vanilla. Do you ship to the U.S and Canada?

Yes we do! We ship our natural gourmet vanilla from a warehouse in the United States. You can Place your order and pay online choosing your shipping method of choice. We use the USPS service, UPS for International shipping and Estafeta for shipping in Mexico.

Do you have a catalog?

Sorry, we do not have a catalog of our merchandise. Because we represent so many artists and artisans from all over Mexico, our merchandise changes continuously and it is impossible to keep an up-to-date photo inventory of our items. The photos we have on our website are representative of what we offer in our stores. If you see an item you like in our store, buy it now, it may not be available later on!

Do you sell your products online?

The only products we sell on line are our gift certificate and our natural gourmet vanilla. Our vanilla is distributed and shipped from our warehouse in the United States and the gift certificate is delivered by email.

Do you ship to the U.S. or Canada?

Yes we do! We ship our natural gourmet vanilla from the United States and it is 100% guaranteed. Place your order online and choose your shipping method.

Do you accept credit cards?

Yes, we accept Visa, MasterCard, American Express and Discover card

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 10-20-2011 This policy is powered by Trust Guard PCI compliant scanning.


One-stop shopping since 1984! Distinguished Mexican art and crafts for 30 years.


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Gift Certificate

Los Cinco Soles gift certificates make a great gift for any occasion and for those on your shopping list. It is fast and easy!